Trust Service Partner

Vacancy ID:
Trust Based
Customer Service
Salary Details:
Band 5 £22,400 - £29,200
Advertising End Date:
24 Aug 2019
Vacancy Type:
About The Role

Job Title: Trust Services Partner

Location: Clatterbridge
Salary: £22,400- £29,200 per annum
Hours: 37.5 Hours per week

This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the ward manager and flexible worker communities, prioritising pro-active tasks to preempt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.

About The Candidate
  • On-site account/customer management Experience
  • Demonstrable experience of following and adhering to processes and procedures
  • Complaint handling and conflict management
  • Identifying service improvements and working collaboratively with stakeholders to implement
  • Experience of working in a Customer service/retail environment where delighting the customer is the core focus
  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Proactive, interested and engaged approach to relationships and trouble shooting
  • Embracing problems as opportunities to improve regardless of there the issue originates
  • Ability to recognise own limitations and requirement to escalate as appropriate
  • Conflict management and confident in dealing with adversity head-on
  • Problem solving/solution focussed
  • True team player that actively supports all internal colleagues
About The Company
NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS.  We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community. 

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a ‘One NHSP’ team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

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