Location
Trust Based
Vacancy:
1928
Position
Customer Service
Careers Site Advertising End Date
03 Nov 2021
Vacancy Type
Permanent
About The Role

Customer Service Advisor - Trust based - Princess Alexandra Hospital

Location: Princess Alexandra Hospital, Hamstel Rd, Harlow, CM20 1QX

Shift Pattern: Flexible working - including days, evenings and weekends.

Vacancy Type: Permanent

The primary responsibility of this role is to:

  • To assess and resolve all enquires and requests, primarily on the telephone, but by all other channels of communication, providing a world class customer service with first point resolution, unless specialist knowledge or further investigation is required.
  • Participate in the recruitment process of flexible workers by checking all documentation brought to the office and forwarding to the relevant departments as and when required ensuring it meets NHS Professionals compliance requirements.
  • To be able manage and resolve differing tasks through multiple work streams
  • To make judgement and take decisions within established processes and procedures when dealing with customer requests
  • To actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual events or trend and feeding back information to other team members and Team Managers
  • Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers
  • Develop a good understanding of the organisation, its operations and deliverables and ensure compliance with NHS Professionals policies and procedures within work remit
  • Support the creation, development and maintaining of relationships with Ward Managers, Flexible Workers and internal NHS Professionals Departments through polite and cooperative communications to help support collaborative working

About The Candidate

The successful candidate will have:

• Excellent telephone manner
• Ability to communicate verbally and in written format
• Ability to talk customers through issues to resolution
• Understand when necessary to escalate issues in a timely manner
• Ability to communicate effectively in writing, face to face and over the telephone with a wide range of clients and workers
• Ability to prioritise workload and multi task
• Ability to monitor and analyse workload to inform line manager of progress against targets
• Flexible approach to changing business needs

About Us

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

Our Commitment to You:

The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.  All of our new employees are taken through a comprehensive induction programme that takes you through our history, values and ways of working.

Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.

In return for your hard work commitment we offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • Flexible Working – we offer a range of flexible working options that include working from home or part time hours
  • A commitment to talent management & development
  • Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

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