Location
Trust Based
Vacancy:
1979
Position
Customer Service
Careers Site Advertising End Date
15 Dec 2021
Vacancy Type
Permanent
About The Role

Do you have experience in a fast paced, face to face customer service environment? Do you have a 'can do attitude' and strive to make the customer experience first class standards?

If you have answered 'yes' to the above, we would love to hear from you!

 

Hours: Hours to be covered fall between 08:00-18:00 Monday-Friday, includes 08:00-13:00 on Saturday, and 1 full weekend (including Sunday) to be worked in every 4 weeks. Total - 37.5 hours per week

Salary: circa £20,000 (DOE)

 

This critical role for the local NHS Trust provides on-site customer support for NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful.


The flexible worker will look to the FWA for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.


The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

 

  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Ability to work on own initiative, within defined parameters, to manage time and workload effectively
  • Prioritising conflicting workloads
  • Awareness and curiosity of problem staking them back to the route cause for service improvements
  • Exceptional attention to detail
  • Resourceful and solution focused
  • Flexible approach to changing business needs

 

About The Candidate

Ideal aptitudes:

  • Confident in dealing with people at all levels
  • Adaptable/Flexible
  • Open to change
  • Uses own initiative
  • Motivated
  • Can prioritise busy workloads
  • Think outside the box and lead changes
  • Resilient and resourceful 
About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • Flexible Working – we offer a range of flexible working options that include working from home or part time hours
  • A commitment to talent management & development
  • Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

Our Commitment to You:

The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do. 

Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.

Our Candidate Promise:

We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected.  Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us.  Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself.  NHSP are committed to making reasonable adjustments to support your application process and your career with us. 

We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you.  If you have not heard from us within 14 days, please assume that your application has been unsuccessful. 

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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