Location
Trust Based
Vacancy:
1773
Position
Customer Service
Careers Site Advertising End Date
05 Oct 2021
Vacancy Type
Permanent
About The Role

Job Title: Flexible Worker Advisor (Team Administrator)

Location: M25 3BL

Hours: 37.5 per week

Salary: £18,000 - £19,800

 

NHS Professionals are currently looking for a Flexible Worker Advisor to join our team based at Greater Manchester Mental Health Foundation Trust

The ideal candidate will be required to support Bank (flexible) Worker query management, and ensure a smooth working relationship between the worker, NHSP, and the Trust.

This busy and exciting role involves managing worker and applicant queries via telephone and email across various clinical staff groups, in order to answer questions and support the worker to book into shifts at the Trust. The successful candidate will need to demonstrate their ability to build effective working relationships with stakeholders across a wide range of professional groups.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

Customer service/retail experience in an environment where delighting the customer is the core focus would be advantageous!

  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Ability to work on own initiative, within defined parameters, to manage time and workload effectively
  • Awareness and curiosity of problems, taking them back to the route cause for service improvements
  • Exceptional attention to detail
  • Resourceful and solution focused
  • Flexible approach to changing business needs
About The Candidate

 About The Candidate

  • Confident in dealing with people at all levels
  • Adaptable/Flexible
  • Open to change
  • Uses own initiative
  • Motivated
  • Can prioritise busy workloads
  • Think outside the box and lead changes
  • Resilient and resourceful 
About Us
NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS.  We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community. 

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a ‘One NHSP’ team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

 

Pay on Appointment (Internal)

  1. Moves within the same band do not attract a pay increase
  2. The salary change where an individual is being promoted to a higher band should be a move to the pay range minimum. If this increase would result in a pay rise of more than 10% the expectation is that this is spread over a period of around 6 months. If a salary increase to the bottom of the band would result in an increase of less than 5%, a 5% increase will usually be applied.

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