All Locations
Hemel Hempstead
Vacancy:
4346
Position
IT
Advertising Salary
£48,500 per annum
Careers Site Advertising End Date
12 Nov 2024
Vacancy Type
Permanent
About The Role

About Us

NHS Professionals (NHSP) is the market leader in managed flexible worker solutions for the NHS. We work with more than 140 Trusts and healthcare organisations across England to reduce their reliance on expensive agencies by helping them build their own staff banks.

Our business was founded on providing flexible workers into nursing and midwifery roles - now we specialise in much more. We have a large community of healthcare professionals, including general and specialist nurses, doctors, midwives, and non-clinical staff.

Role summary:

We're looking for a Product Manager who is passionate about customer experience, has a natural curiosity and enjoys a challenge. You'll be working  with our Customer Engagement team to deliver best in class customer experiences for our clients, bank members and colleagues across our IT enabling platforms such as Salesforce Service Cloud, our telephony service and Knowledge Hub.

Responsibilities Include:

  • Translate customers’ core experience needs and business requirements to create a vision and product strategy for your cross functional area, making sure they stand out and provide commercial benefits.
  • Managing and keeping stakeholders informed at all levels across Product, Technology, Delivery, Marketing, Commercial and Legal to support the Product vision and strategy.
  • Prioritise the development backlog through Risk, Impact, Confidence and Effort assessment.
  • Manage the commercial success of the product, tracking product performance against KPIs.
  • Develop expert working knowledge of the product(s) and therefore be a point of reference and information.



About The Candidate

To Be Successful, You Need to Demonstrate:

  • Proven expertise in product management with a strong sense of what makes a great product and how to balance user experience with business goals
  • Ability to seek out and deal with ambiguous, unstructured challenges, quick to find opportunities and shape strategies and resources around them as an individual contributor.
  • Excellent communicator, skilled at collaborating with stakeholders at all levels and influencing decisions so as to act as a change agent.
  • Ability to work independently and to tight and evolving deadlines
  • Desirable: Experience of Salesforce platforms.

About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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