Implementations & Stat-Mand Training Coordinator

Do you want to influence and have impact on the future workforce development needs of the NHS?

Our NHS Professionals Academy provides high-quality, cost-effective education and training solutions for NHS Trusts and Integrated Care Systems.

You will obtain, analyse and oversee the update of new bank member statutory and mandatory training records into our systems. You will work with a service desk team and ensure training records and related training information is processed accurately and efficiently.

This is a great opportunity to join a dedicated team who are continually striving to excel and find new, and better ways of working to support the development of clinical staff.

The Academy is built on innovation to support the NHS workforce development across the UK.

Location: North, Midlands or South

Hours: 37.5 - Monday to Friday

Please note that the interview for this role will be held remotely on Microsoft Teams.

The successful candidate will join the Service Delivery Team at the NHSP Academy. The team are developing a portfolio of programmes to support staff development in healthcare.

• Assist implementation projects with the review of statutory and mandatory training data.
• Assist in the collection, analysis, and review of training data as part of new Trust implementations.
• Collaborate with internal and external stakeholders to ensure that training data is accurately updated and aligns with the NHSP core statutory and mandatory training matrix and can support with any further Trust training requirements.
• Identify areas for improvement in training data management processes and make recommendations for enhancements.
• Support service desk operations:
• Support and advise the service desk team, ensuring high-quality support and efficiencies in replying to bank member statutory and mandatory training queries.
• Act as the primary point of contact for service desk issues, providing guidance and support to team members.
• Monitor service desk performance metrics and implement strategies for continuous improvement.
• Handle enquiries and provide information to stakeholders regarding training requirements.
• Process efficiency and Academy team support:
• Develop and refine processes to improve the efficiency of evidencing training records for learners.
• Ensure compliance with NHSPs statutory and mandatory training offer by maintaining training records and compliance documentation.
• Provide administrative support to the academy team, including managing correspondence, scheduling meetings, and maintaining records.
• Undertake any other duties as required to support the smooth running of the academy.