All Locations
Hemel Hempstead, Leeds, Hybrid/Remote, London
Vacancy:
4460
Position
Customer Service
Advertising Salary
£42,000 per annum (with some flexibility depending on experience)
Careers Site Advertising End Date
28 Feb 2025
Vacancy Type
Fixed Term/Secondment
About The Role

Do you have experience of working in a RPO or Managed Service environment and understand ATS delivery?

Perhaps you have proven change management experience and have worked in enterprise scale transformation?
 
Do you have strong stakeholder engagement skills and are skilled in communication strategy?
 
If so, we would love to hear from you!
 
Role summary:
 
In this critical role, the Business Change Manager will own and drive the change initiatives associated with the ATS delivery, ensuring successful adoption and integration across NHSP, clients and partners.
 
This role will be pivotal in fostering engagement, ensuring adoption, and enabling stakeholders to transition away from legacy systems.
 
Additionally, this role is responsible for identifying the impact of change across the business, stakeholder analysis, creation and delivery of business change plans, engaging and communicating across the business to articulate the business benefits and how change will impact the identified personas/roles across NHS Professionals.
 
The Business Change Manager will be required to work closely with project teams, frontline staff and senior managers from all areas of the organisation to understand the impact of change across People, Process, Technology and Data to successfully implement and embed new ATS solutions.
 
Skills/Responsibilities:
  • Develop and implement a Change Management Strategy and plan aligned with the ATS programme
  • Evaluate readiness for change
  • Develop and execute communication strategies to keep stakeholders informed and engaged
  • Produce change packs that are clear and concise so that Managers can be coached to deliver change 
  • Monitor progress and address any resistance to change 
  • Create and deliver training programmes to ensure that employees have the knowledge to deliver
  • Mitigate service continuity risk as the project delivers through Hypercare support
  • Support delivery or necessary Hypercare during and post go-live
Whilst this role works within the ATS project, a significant amount of time will be spent engaging and working with key business functions in terms of those that will be part of enabling change and those that will be impacted by change.
 
This role offers hybrid working, allowing you to work predominantly from home. However, there may be occasional travel to your nearest office—either Hemel Hempstead, London or Leeds for team meetings. 

About The Candidate
To be successful in this post you will need to demonstrate the following;
  • Change Management qualified (eg, PROSCI, APMG) or equivalent experience 
  • Specialism in tech enabled business change at an enterprise scale
  • Prior experience on embedding Salesforce solutions or have ATS knowledge
  • RPP /Managed Services experience preferred but not essential or an understanding of
  • Be confident engaging with all areas of the business, articulating benefits and programme vision
  • Become the 'Go-To' partner, providing guidance and support for the Transformational Change projects you are responsible for
  • Work proactively and dynamically within a team to rapidly problem solve and deliver to set timescales
  • Utilise recognised Business Change methodology e.g. ADKAR model to deliver and embed Change initiatives
  • To provide regular updates and reports for key stakeholders
  • Prepare, present and facilitate meetings and workshops to internal and/or external stakeholders as appropriate, in a variety of media including spreadsheets and presentations
About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

Apply