Trust Based
Customer Service
18 Apr 2021
About The Role
Job Title: Trust Recruitment Coordinator (Onsite Recruiter)
Location: Hereford and Worcester NHS
Hours 37.5 per week
NHS Professionals are currently recruiting for a Trust Recruitment Coordinator to join our team based at Hereford and Worcester NHS.
The ideal candidate will be required to deliver and support all aspects of flexible worker (‘FW’) registration and validation activity based on Trust demand.
The successful candidate will be expected to travel between all of our trust sites on a regular basis, therefore a full UK driving license and own car is required. 

This busy and exciting role involves the recruitment of flexible workers across various clinical staff groups in order to support the Trust in their flexible staffing needs. The successful candidate will have to demonstrate their ability to build effective working relationships with internal and external stakeholders across a wide range of professional and managerial groups.

Key Tasks:

  • Based at one of our client Trusts, deliver and support all aspects of flexible worker (‘FW’) registration and validation activity based on Trust demand, including applicant engagement, screening, interviewing and document scanning.
  • Determine that applicants meet requirements by studying job descriptions and applications against demand.
  • Contribute to all aspects of delivering successful interview and assessment centres.
  • Where required attend key recruitment events including university and career fairs promoting NHSP, particularly flexible employment options.
  •  Undertake and develop attraction, validation and registration activities in order to maintain and continually develop a pipeline of applicants.
  • Organise and attend interview and assessment centres as required by pipeline and Trust demand.
  • Be passionate about customer satisfaction and lead by example focusing on operational and commercial excellence whilst being able to recognise and drive forward a service development opportunity
  • Ensure the management of maintaining detailed records and databases to continuously evaluate and improve the ongoing recruitment
  • Ensure all policies and procedures are adhered to according to company guidelines
  • Ensure a high level of service is delivered to FWs and partner Trusts – working at the frontline developing credibility in service provision through key working relationships.
  •  Perform the role of subject matter expert in all matters relating to FW registration and validation activities, including cross-functional linkages, processes and systems.
  • Identify most efficient recruitment stream and ensure activities are focussed to maximise their potential.
  • Deliver activities to attract, register and validate FWs to meet Trust demand and improve Trust relationships, including engaging with, screening and interviewing applicants and successfully processing their applications in a timely and fully compliant manner.

About The Candidate
  • Demonstrable work experience in a service-driven, process-based business environment.
  • Experience of training, coaching and motivating staff.
  • Excellent interpersonal communication skills including good written and oral English.
  • Ability to build effective working relationships with internal and external stakeholders across a wide range of professional and managerial groups.
  • Ability to negotiate with all stakeholders with tact and discretion.
  • Strong influencing/assertiveness skills
  • Proven ability to lead by example.
  • Ability to appraise, motivate and develop team members to improve performance.
  • Strong time management and resource planning skills and ability to work to priorities and deadlines.
  • Commitment to continuous improvement for people, processes, procedures and systems.
  • Good typing and keyboard skills.
  • Comprehensive working knowledge of Microsoft packages including Word, Excel and Powerpoint 
About Us
NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS.  We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community. 

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a ‘One NHSP’ team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.


Pay on Appointment (Internal)

  1. Moves within the same band do not attract a pay increase
  2. The salary change where an individual is being promoted to a higher band should be a move to the pay range minimum. If this increase would result in a pay rise of more than 10% the expectation is that this is spread over a period of around 6 months. If a salary increase to the bottom of the band would result in an increase of less than 5%, a 5% increase will usually be applied.

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