All Locations
Hemel Hempstead, Homebased / Remote
Vacancy:
3181
Position
Customer Service
Advertising Salary
£20,000 - £22,500 per annum depending on skills and experience
Careers Site Advertising End Date
02 Dec 2022
Vacancy Type
Permanent
About The Role

Are you someone that expects great customer service and therefore in your career has put the customer first and at the heart of everything you do?

If so, would you like to work for a high performing organisation that works in the heart of the NHS and whose people vision is for you to be the best you can be?If yes, we would love to hear from you!

Onboarding & Vetting

In this role you will provide an outstanding onboarding applicant experience, handholding the applicant through our Onboarding process ensuring they are fully compliant and able to start working for our NHS Trusts as quickly as possible.

Responsibilities include:

  • To assess and resolve all enquires and requests on the telephone, but by all other channels of communication, providing a world class customer service with first point resolution, unless specialist knowledge or further investigation is required.
  • Participate in the Onboarding process of our Bank Members by checking all documentation and ensuring it meets NHS Professionals compliance requirements.
  • Handhold net new candidates through the Onboarding process ensuring all the are fully compliant to NHS/DBS & framework compliance standards before they start working bank shifts.
  • To actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual events or trend and feeding back information to other team members and Team Managers
  • Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers
  • Develop a good understanding of the organisation, its operations and deliverables and ensure compliance with NHS Professionals policies and procedures within work remit
  • Support the creation, development and maintaining of relationships with Bank Members and internal NHS Professionals departments through polite and cooperative communications to help support collaborative working

Qualifications and Knowledge: 

  • The qualifications you will need is GCSE Maths and English 4/C+ and/or Experience in a customer facing role.

    Experience:

  • Experience in working within a compliance environment is preferable. You will need customer service experience and experience in sending emails, taking calls, webchats etc.

    Skills:

  • The skills that you would require for this job is, to be able to show determination and commitment to meeting deadlines & KPIs, the ability to work under pressure and respects the opinion of other listening to views and perspective & the ability to operate with an understanding of all required compliance legislation Also be able to manage own pipeline of candidates from the start of Onboarding to Work Ready. Lastly, follows procedures accurately and upskill to support other teams across the business.

 

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About The Candidate

We’d love to meet someone with:   

  • The determination and commitment to meeting deadlines & KPIs, the ability to work under pressure and respects the opinion of other listening to views and perspective
  • Experience within a customer service driven environment
  • Has the ability to work under pressure and own your own workload
  • Possess excellent time management skills.
  • Strong decision-making and problem-solving skills.
About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • Flexible Working – we offer a range of flexible working options that include working from home or part time hours
  • A commitment to talent management & development
  • Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

Our Commitment to You:

The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do. 

Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.

Our Candidate Promise:

We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected.  Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us.  Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel and be yourself.  NHSP are committed to making reasonable adjustments to support your application process and your career with us. 

We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you.  If you have not heard from us within 14 days, please assume that your application has been unsuccessful. 

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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