Hemel Hempstead, Leeds, London

Vacancy:

4025

Recruitment

£70,000 per annum

06 Oct 2023

Permanent

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Head of Quality Assurance (Recruitment and Compliance)

About The Role

Are you looking for a new role where you can really make a difference within the Quality Assurance space and drive forward continuous improvement strategies within a recruitment and compliance environment?

Role summary:

NHSP Central Recruitment & Compliance Operations division are looking to recruit a highly motivated, Head of Quality Assurance who has experience of managing Quality Assurance within a healthcare environment and who is passionate in the pursuit of ingenious solutions that mitigate risk.

This role supports the division by implementing a Quality Assurance Strategy which enables continual improvement driven by data analysis and the internal audit framework which overall supports NHSP to achieve its target of achieving Framework and NHS Standards.

As Head of Quality Assurance, you will be working collaboratively with stakeholders across all levels of NHSP to ensure achievement of the QA strategy as well as working with our rapidly growing Trust base to ensure delivery of a proactive, seamless implementation service whilst fully abiding to all Home office and NHS Standards; therefore an open, approachable communication style is key with the ability to articulate and achieve effective working relationships.

The position will be responsible for leading the QA function which includes an Audit team of 10, Implementation team of 15, 1x Projects/Process Manager, 1x Data Insights Manager and a Supplier Delivery team of 5 people.

You will ideally have proven experience in overseeing successful support teams with a focus on quality, promotion of best recruitment and compliance practices/training, policies, and standards ensuring maximum customer satisfaction. The role requires a customer focussed, technically minded, methodical and organised candidate with excellent people and leadership skills.

Skills/Responsibilities:

Leading and developing the quality assurance team to achieve their full potential in line with organisational requirements.
The development and ownership of the QA strategy with a focus on improving customer and partner perceptions and satisfaction levels
Collaborate with key stakeholders (operational and client teams) to establish and deliver the organisational quality requirements and ensure service standards met
Conducting the Quality change programme across the function, including development and implementation of quality training
Ensure effective departmental governance and performance frameworks are in place with regular planned internal audit controls.
Working closely with internal teams to ensure close integration and process alignment to reduce risk and minimise waste.
Ensure effective departmental governance and performance frameworks are in place with regular planned internal audit controls.
Ensure bank members are fully compliant during their tenure with NHSP
Adhere and keep abreast of changing Home Office legislation and NHS guidelines ensuring processes are kept up to date and team’s knowledge is current and relative to their roles.
Report and provide insight to Senior management on efficiency, effectiveness and Continuous improvement of the Quality Assurance team whilst working collaboratively with all business areas.

About The Candidate

To be successful in this post you will:

Lead and manage an engaged, proactive and knowledgeable team/s who are resourced to meet the demanding and changing needs of our NHS trusts.
Creating an inclusive team that respects equity and diversity.
Ensure teams work collaboratively with internal stakeholders, keeping the candidate at the heart of every decision, measured by KPI’s and targets in line with operational and client needs.
Review and streamline operational processes to ensure systems are in place to help deliver a timely service against agreed standards, targets and KPI’s.
Create and deliver a Quality Assurance strategy to include capacity planning, productivity, quality, and regular performance reviews.
Operational governance in place to ensure adherence to all Home Office, framework, and NHS guidelines.

About Us

In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance - 27 days per year, plus bank holidays
A commitment to talent management & development
Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
Life Assurance
Group Income Protection
Wellbeing Programme
Employee Assistance Programme
Employee Engagement & discounts platform

Our Commitment to You:

The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.

Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.

Our Candidate Promise:

We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us. Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel and be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.

We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14 days, please assume that your application has been unsuccessful.

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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