Are you looking for a new role where you can really make a difference?
As part of the Compliance Assurance team you will work together with management to ensure the continuing development and promotion of proactive strategic effectiveness, audit and quality improvement culture and best practice within the organisation.
The Compliance Assurance team are in place provide assurances to our clients, bank members and other key stakeholders that there is a systematic programme in place to deal with the identification and management of risk, which is assessed accordingly with the appropriate action taken to manage risk, and any associated potential harm.
As a Compliance Assurance Co-ordinator, you will be responsible for the review of Audits in line with NHSP’s contractual obligations, ensuring compliance with the relevant governing framework and legislation.
To ensure our processes, legislation requirements and service standards are met, our Compliance Assurance team carry out internal audits across all recruitment, in life updates and amendments as well as conducting checks on our quality across all communications and customer interactions.
The focus is on delivering efficiencies through recognising trends and analysing data to identify, monitor and review risks. Providing insight and coaching to our internal teams where improvements are required, working across our Recruitment and Operational Support teams to ensure good governance and business conduct compliance.
The priority of this role is to ensure our operational teams are fully compliant with our internal and legislative policies and processes when onboarding bank members from the initial recruitment stage as well as adhering to in life management processes and delivering customer service excellence at all times, ensuring the customers (applicants/bank members) are at the heart of every decision, striving for first contact resolution for all interactions and quickly identifying and escalating any issues which could impact the smooth delivery of our services.
The success of this role will result in the mitigation of serious incidents relating to the deployment of bank members and positive feedback from our bank members as well as an efficient compliant workforce.
The job holder will carry out any other duties as may reasonably be required by their line manager.
Skills/Responsibilities:
- Carry out efficient and balanced assessments on the completion of our internal processes relating to agency and bank member onboarding, vetting and in life management of relevant compliance requirements.
- Work in partnership with your team to achieve business objectives, KPI’s and SLA’s focusing on providing a compliant workforce to all existing and new clients.
- Identify and review current processes, proposing changes and making recommendations for service improvement to add value.
- Develop, implement, and maintain internal audit policies and procedures in accordance with internal best practices.
- Identify and assess areas of significant business risk, carrying out the necessary checks and balances, following the correct escalation process.
- Manage and report compliance breaches and exposures, conducting ad hoc investigations into identified or reported risks.
- Answer questions regarding regulations to assist other members of the organisation with their understanding
- Ensure complete, accurate, and timely audit information is reported to Management and/or relevant Committees.
- Daily correspondence with internal colleagues in relation to audit outcomes and corrective actions.
- Use all available tools, training, and support to excel and promote an environment of trust and inclusiveness for ongoing best practice and continuous improvement.
- Build a network of professional partnerships by seeking out and strengthening relationships both internally and externally.
- Manage your own time and workload effectively, ensuring demands and objectives are prioritised and delivered
- Ensure compliance with the requirements of the Data Protection Act (1998) and ensure sensitive personal data is processed in accordance with the General Data Protection Regulations (GDPR)
- Keep abreast of regulatory and industry developments within the Healthcare Sector, as well as evolving best practices in compliance controls that affect the way that NHSP services are developed and delivered, accounting for threats and opportunities.
- Support the requirements and execution of external audits relating to agency and bank member onboarding and vetting, liaising with key areas of the business as required.
- Recognise when processes and/or outcomes are negatively impacting the customer, working collaboratively across Shared Services to address deficiencies by identifying solutions.
- Support and represent the Compliance Assurance team and management across a wide range of internal and external meetings, committees and working groups.