All Locations
Hemel Hempstead
Vacancy:
4408
Position
Business Development
Advertising Salary
£23,500 per annum
Careers Site Advertising End Date
21 Jan 2025
Vacancy Type
Permanent
About The Role

Are you looking to build a career in IT Applications Support?  Looking for a fast-paced organisation with lots of opportunities for growth and development?  Do you want to make a difference to the NHS? 

Role summary:

NHS Professionals (NHSP) is looking for a Systems Support Administrator to join a collaborative team with responsibility for the maintenance of NHSP's financial and operational information systems.  This role provides advice on and support to data related services and information systems to managers, employees, flexible workers, clients, and external agencies.

Skills/Responsibilities:

As a Systems Support Administrator, you will:

  • Provide first line support to managers, employees, clients and external agencies via Service Desk & Teams on matters regarding data related services and information systems policies and procedures.
  • Manage the systems administration for operational and financial information systems, including setup and maintenance of user accounts and access levels and the implementation and maintenance of client trusts data structure.
  • Advise and support flexible workers on a range of services, e.g. the calculation of entitlement to statutory payments, production of references, validation of documents confirming eligibility to work, updating personal details, changes of assignment and associated rates of pay, processing of terminations of engagement.
  • Provide information as required to both clients and management accurately and in a timely manner
  • Provide support to the Service Delivery Manager and Senior Systems Support Analysts to ensure multiple projects and ongoing tasks are completed within service level agreements.
  • Provide, receive, and control access levels to personal and financial data, in compliance with data protection legislation.


About The Candidate

The successful candidate:

  • Has experience in a Systems Support or data management role working with IT databases
  • Demonstrates experience of 1st line support on IT or customer services issues 
  • Is adept at fault finding and error reporting of issues on complex information systems
  • Has advanced, expert user knowledge of MS office applications and intermediate knowledge of MS.
  • Demonstrates a working knowledge of recruitment/HR processes 
  • Brings a track record of building and maintaining effective working relationships with colleagues and other internal and external stakeholders
  • Approaches problems in a methodical manner, planning and organising a range of complex activities and projects.
  • Is a fast learner
  • Effectively prioritises workload to meet SLAs
About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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