All Locations
Hemel Hempstead, Hybrid/Remote
Vacancy ID:
4653
Position
Human Resources
Advertising Salary
£31,000 per annum (with some flexibility, dependent on experience)
Careers Site Advertising End Date
18 Dec 2025
Vacancy Type
Permanent

About The Role

Role summary:

A vacancy exists in the People Services Team as a Flexible Workforce Senior HR Advisor. Reporting into the Flexible Workforce ER Manager, the purpose of the roles is to provide full, comprehensive and well-informed Human Resources Management Support services to internal/ external customers in relation to Bank Members. The role is also responsible for contributing to the development and implementation of NHS Professionals Human Resource policies, procedure, and strategy and ensure best practice Human Resource Management techniques are adhered to for Bank Members and is consistent within the organisation.

Skills/Responsibilities:

  • Provide advice and guidance on standard HR policies and procedures, terms, and conditions of employment to internal and external customers.
  • Assist Bank Members with Occupational Health support and assess reasonable adjustments alongside NHSPs Client Trusts.
  • Respond to a broad range of Flexible Workforce HR queries and complaints including but not limited to attendance, moving wards WTD queries.
  • Supervision of Flexible Workforce HR Advisory/Assistant Team, including development, coaching, and performance management.
  • Analyse and manage the support desk function on a day-to-day basis, recommending appropriate courses of action to ensure the effective resolution of issues.
  • Supporting the Flexible Workforce HR Advisory/ Assistant team to deliver an effective first line BM Employee Service.
  • To support the provision of induction and training for new team members.
  • Assist with employee services support to bank members, including managing and responding to service desk enquiries.
  • Respond to telephone, voicemail and email messages in a timely manner.
  • Establish and develop good working relationships at all levels and in all disciplines throughout NHSP as appropriate to facilitate the work of the HR team.
  • Ensure all team members have the tools, training and support to excel and promote an environment of trust and inclusiveness for ongoing best practice and continuous improvement.

Accountabilities:

  • Using own judgement to resolve issues, knowing when to escalate or pass on effectively
  • Record and input data for the reporting of Flexible Workforce HR information.
  • Acting as a subject matter expert for Flexible Workforce HR queries.
  • To support in the absence of colleagues and/or deputise for Line Manager when required.
  • Provide information and support across a range of HR activities to managers and employers.
  • Create clear short, medium, and long-term development plans for each team member.
  • Conducting 1:1s and wellbeing checks, setting SMART objectives, conducting performance reviews, and encouraging new initiatives to drive improvements.

About The Candidate

To be successful in this post you will need to demonstrate;
 
  • Certificate in Personnel Practice, or equivalent knowledge
  • Willing to undertake suitable training courses, appropriate to the role
  • CIPD qualified, working towards, or interest in studying for membership of CIPD
  • Experience of providing Advice & Guidance on Employment Law & HR issues
  • Relevant experience in an operational HR role
  • Experience in managing/supervising people
  • Experience of working as part of a team to deliver required objectives within specified timescales
  • Experience of providing an HR service in the NHS
  • Experience within a large complex organisation
  • Call Centre or shared service HR Advisory experience (desirable) 
  • HR Ability to negotiate with people using tact and discretion, leaving customers satisfied with the outcome whilst maintaining NHSP’s HR policies
  • Ability to give informed HR advice on HR issues.
  • Able to work in a pressurised environment and work to tight deadlines.
  • Ability to use own initiative
  • Articulate and sensitive
  • Confidential and pro-active approach to work
  • Ability to prepare and report on sensitive and complex information as required
  • HR Database experience 
 

About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Values Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the  Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:
 
  • To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
  • To proactively embed the EDI agenda, in a meaningful way, in all that it does 
  • To ensure we create a psychological safe environment in which everyone can thrive and be at their best 
  • To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to meet the minimum criteria and choose to apply under the scheme.
 
We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
 
 
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