Location
Trust Based
Vacancy:
1974
Position
Customer Service
Careers Site Advertising End Date
26 Oct 2021
Vacancy Type
Permanent
About The Role
 
Do you have onsite recruitment experience?
 
Are you looking for a career change?
 
  • This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.

    The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the ward manager and flexible worker communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

    The ideal candidate will have a recruitment/customer service/operations background.

     

    Responsibilities:

    • Develop and maintain strong organisational knowledge of both NHSP and the local NHS Trust
    • Identify, establish and build relationships with key NHSP centre colleagues
    • Attend daily staffing meetings, bed meetings, staffing huddles with the ward managers and respond accordingly
    • Regularly visit wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits
    • Support the ward manager and flexible workers through the booking process
    • Oversee the Trust’s requirements for flexible workers  
    • Respond to requests and reports from central services 
    • Attend weekly/monthly central services calls to keep up to date with any operational issues that need to be resolved by the Trust Services Teams or new products/services that are being introduced
    • Support ward managers with adding, modifying or removing shifts
    • Run, interpret and present data to key contacts promoting success of contract delivery and pre-empting areas of underperformance. Suggest additional training and support for ward managers that need help with the process
    • Gather information regarding workforce

About The Candidate
  • On-site account/customer management
  • High Volume Recruitment background- an agency background would be advantageous
  • Demonstrable experience of following and adhering to processes and procedures
  • Complaint handling and conflict management
  • Identifying service improvements and working collaboratively with stakeholders to implement
  • Customer service/retail in an environment where delighting the customer is the core focus
  • Ability to deal with high volume internal and external customer enquiries
About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • Flexible Working - we offer a range of flexible working options that include working from home or part time hours
  • A commitment to talent management & development
  • Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

Our Commitment to You:

The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.

Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.

Our Candidate Promise:

We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us. Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.

We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14 days, please assume that your application has been unsuccessful.

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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