Compliance Assurance Coordinator

Are you ready to take the lead in ensuring excellence and accountability through robust internal audits, while driving continuous improvement across our organisation?

Role summary:

Join NHS Professionals (NHSP) as a Compliance Assurance Coordinator, where you’ll play a vital role in ensuring compliance, mitigating risks, and enhancing operational excellence. In this position, you will lead internal audits to uphold NHS Employment Check Standards and regulatory requirements, ensuring our workforce meets the highest compliance standards.

You’ll collaborate with operational teams to monitor processes, identify risks, and recommend improvements, fostering a culture of quality and best practices. Your role includes delivering clear insights through data analysis, managing compliance audits, and ensuring adherence to legislation throughout the recruitment and onboarding lifecycle.

This is an exciting opportunity to make a tangible impact by driving continuous improvement, supporting operational excellence, and ensuring exceptional customer service, all while contributing to NHSP’s mission to empower, engage, and excel.

Skills/Responsibilities

Responsibilities

• Carry out efficient and balanced assessments on the completion of our internal processes relating to agency and bank member onboarding, vetting and in life management of relevant compliance requirements.
  
• Work in partnership with your team to achieve business objectives, KPI’s and SLA’s focusing on providing a compliant workforce to all existing and new clients.
• Identify and review current processes, proposing changes and making recommendations for service improvement.
• Develop, implement, and maintain internal compliance assurance policies and procedures in accordance with internal best practices.
• Identify and assess areas of significant business risk, carrying out the necessary checks and balances, following the correct escalation process.
• Manage and report compliance breaches and exposures, conducting ad hoc investigations into identified or reported risks.
•  Answer questions regarding regulations to assist other members of the organisation with their understanding.
• Ensure complete, accurate, and timely compliance assurance information is reported to Management and/or relevant Committees.
• Daily correspondence with internal colleagues in relation to audit outcomes and corrective actions.
• Use all available tools, training, and support to excel and promote an environment of trust and inclusiveness for ongoing best practice and continuous improvement.
• Build a network of professional partnerships by seeking out and strengthening relationships both internally and externally.
• Manage your own time and workload effectively, ensuring demands and objectives are prioritised and delivered.
• Ensure compliance with the requirements of the Data Protection Act (1998) and ensure sensitive personal data is processed in accordance with the General Data Protection Regulations (GDPR)

• Keep abreast of regulatory and industry developments within the Healthcare Sector, as well as evolving best practices in compliance controls that affect the way that NHSP services are developed and delivered, accounting for threats and opportunities.
• Support the requirements and execution of external audits relating to agency and bank member onboarding and vetting, liaising with key areas of the business as required.
• Recognise when processes and/or outcomes are negatively impacting the customer, working collaboratively across operational areas to address deficiencies by identifying solutions.
• Support and represent the Compliance Assurance team and management across a wide range of internal and external meetings, committees and working groups.
  
  Skills / experience required
  • Ability to work under pressure and balance multiple responsibilities on daily basis, including operational responsibilities, providing exceptional customer service, and coordinating with other departments.
  • Good communication skills, both written and oral.
  • Strong analytical skills, detail orientated and well-organised.
  • Strong database administration skills, with a good working knowledge of Microsoft Packages such as Excel, Word, and Outlook.
  • Knowledge of compliance issues and regulatory environment or demonstrate the willingness to learn.
  • Research and reporting skills.
  • Ability to foster strong relationships with internal and external stakeholders.
  • Strong decision-making and problem-solving skills

  Accountabilities

  • Management of own personal and role development, demonstrating a positive attitude towards your ongoing development, expanding self-awareness, knowledge and improving personal skills.
  • Work in line with performance targets for the Compliance Assurance team.
  • Ensuring audits are undertaken to NHS Employment Check Standards with a high degree of accuracy.
  • Ensuring early warning “failure reporting”, escalation management and risk processes are adhered to and notified appropriately.
  • Best practice procedures are identified, documented, and followed.
  • Managing own workload to ensure internal and external reporting deadlines are met.
  • Support a change culture, encouraging challenge, initiative, and innovation.
  • Provide internal stakeholders with advice and guidance on compliance requirements of the various compliance processes.
  • Promote and manage NHSP’s reputation as an NHS service provider by establishing collaborative, transparent and fair recruitment processes

   

Skills and Experience We Are Looking For

We are seeking a detail-orientated, proactive individual who thrives in a problem-solving environment and is not afraid to challenge the status quo. The ideal candidate will possess:

• Attention to Detail: A meticulous approach to tasks, ensuring accuracy and quality in all aspects of compliance, audit, and reporting.
• Problem-Solving Ability: A knack for analysing complex situations, identifying root causes, and proposing innovative solutions.
• Initiative and Independence: The ability to work autonomously, take ownership of responsibilities, and use sound judgement to make decisions without constant supervision.
• Critical Thinking: The courage to question existing processes and the creativity to suggest and implement improvements that drive positive change.
• Out-of-the-Box Thinking: A flexible mindset that encourages innovative approaches to solving challenges and optimising workflows.
• Risk-Based Approach: Experience or a keen interest in assessing and managing risks, applying logic and insight to prioritise actions and mitigate potential issues.
• Curiosity and a Desire to Learn: A naturally inquisitive attitude that drives a commitment to understanding complex systems, regulations, and best practices in compliance.
• Communication and Collaboration: Strong verbal and written communication skills, with the ability to foster positive relationships with stakeholders at all levels.
• Adaptability: A willingness to embrace change, work in a dynamic environment, and continually seek opportunities for personal and professional development.

These skills and experiences will support your success in ensuring compliance, improving processes, and promoting a culture of excellence across the organisation.