Customer Service Advisor

Are you great with people, passionate about helping others, and love giving advice?
If so, a Customer Service career with NHS Professionals could be the perfect fit for you.

Join our dedicated, customer-focused team where you'll receive first-class training, ongoing support, and excellent career development opportunities all within a culture that truly cares.

We are currently recruiting for a:

Customer Service Advisor (Internally known as Flexible Worker Advisor)
📍 Location: University Hospital of North Tees
🕒 Working Hours: Full-Time, 37.5 hours per week
💷 Salary: £24,870 per annum
🚗 Requirement: Full UK Driving Licence essential
🎁 Plus access to a range of exclusive rewards and benefits

What you'll be doing:

In this fast-paced and rewarding role, you'll be the first point of contact for our flexible workers, supporting them with their shift bookings and responding to a wide range of queries.

You’ll play a key part in helping NHS trusts fill critical staffing gaps—making a real difference, every day. Your goal is to make sure workers feel valued and supported, while also ensuring shift coverage needs are met effectively.

This is not your typical customer service role—every call you take and every problem you solve contributes to the smooth running of hospitals and supports frontline healthcare professionals across the country.

What we’re looking for:

• Strong communication and interpersonal skills

• A genuine passion for helping people

• Ability to work in a fast-paced, team-oriented environment

• Proactive and solution-focused approach

• Full UK Driving Licence (as on-site presence is required)

If you're looking for a meaningful career where your skills can make a real difference, we'd love to hear from you.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation. 

We are looking for candidates with:

• Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus
• Administration experience
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
• Proactive approach to relationships and trouble shooting
• Ability to manage time and workload effectively
• Prioritising conflicting workloads
• Must have driving license and their own transport

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.