Continuous Improvement Lead

• Develop and deploy a fit-for-purpose continuous improvement framework that includes the identification of small-to-medium scale opportunities, assessing and prioritising initiatives, planning for change, implementation and analysis of results of change
• Coach and influence senior stakeholders on best practice, consistency and governance in all existing business processes to avoid unnecessary CI projects
• Use exceptional communication skills to develop relationships and a sense of credibility quickly, with senior stakeholders both within the Chief of Staff office but also within the wider business
• Using Lean thinking to be curious about processes and systems and use data to support that analysis, to create high impact and relevant customer and colleague experience insights, with the aim of driving process effectiveness and outstanding execution
• Deploy process improvement methodologies such as Lean/Lean Thinking / Critical Analysis to improve processes and the holistic customer and people experience
• Provide business partnership and thought leadership to the business leads to become a trusted advisor on all matters relating to process efficiencies and improving customer experience
• Using process improvement methods (Lean, Six Sigma etc.), work collaboratively with all key stakeholders to ensure effective requirements gathering and exploration of innovative and cost-effective solutions
• Accountable for devising an appropriate forum and governance model to oversee CI change approvals and prioritisation decisions with engagement from key stakeholders

• Previous experience of Operational Excellence and Continuous Improvement methodologies such as Lean / Six Sigma – within a resourcing context in a large complex / matrixed organisation is critical
• Proven experience in creating recruitment or workforce management Lean processes.
• Demonstrate a high degree of business acumen, ideally within a customer-focused / professional services organisation 
• Proven track record of developing effective, sustainable relationships and managing expectations of multiple stakeholders becoming a trusted partner to the NHSP community.
• Demonstrate the ability to challenge, build credibility and work with integrity at all levels within the organisation to influence change.
• A deep level of understanding around the systems and process optimisation
• A proven track records of using data to drive insight that is valuable to business and 
• stakeholders
• Ability to create and deliver simple solutions to complex problems

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

Equality, Diversity & Inclusion (EDI)

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
• To proactively embed the EDI agenda, in a meaningful way, in all that it does 
• To ensure we create a psychological safe environment in which everyone can thrive and be at their best