All Locations
Hemel Hempstead, Leeds, Hybrid/Remote, London
Vacancy ID:
4540
Position
Customer Service
Advertising Salary
£40,000 per annum (with some flexibility, depending on experience)
Careers Site Advertising End Date
11 Jul 2025
Vacancy Type
Permanent

About The Role

Do you enjoy building deep and meaningful relationships at work to inspire individuals to follow better ways of working?

Do you have experience of creating and implementing robust process and data governance frameworks?

Do you want to be part of a new team, serving our NHS and putting our people and customer experience at the core of everything we do?
 

Role summary:

A newly established function within NHSP has a great opportunity for a highly focussed process and data governance lead to be instrumental in meeting our 5 year business plan, support our people as we move through a transformation programme and setting us up for success for the future. 

The role plays a key part in ensuring the effective operation of NHS Professional's business processes, identifying and mitigating risks, and implementing controls to ensure compliance around completeness and consistency.  

This role will be pivotal in ensuring there is a continued focus on process, data and system optimisation to support NHS Professional’s ambition to become the NHS’s workforce partner of choice.  
 

Skills/Responsibilities:

Coach and influence departments on best practice, consistency and governance in all process and data matters 

Develop, review and maintain procedures to support best practice across all teams 

Performance reporting on the adherence to processes across systems, challenge the lack of compliance and conduct root cause analysis. 

Establish and impact assess the required changes in processes following new releases of systems and legislative changes. 

Identify and eradicate any manual workarounds that have been created. 

Work closely with the Continuous Improvement Lead to establish how processes can be improved to deliver efficiencies in time and effort. 

Have a rigorous approach to analysing key customer experience data and business metrics and using insight to continually evolve business processes to ensure the functional performance is clear and transparent. 

Work with all business areas to establish best practice and adapt processes accordingly. 

Optimise engagement with processes through appropriate tools and visuals. 

Identify gaps in process adherence and establish the corrective cause of action including training and comms. 

Create a robust framework to support clean data across NHSP systems. 

Work collaboratively across functions and stakeholders. 

Work with the Quality & Training Lead to feed in training requirements and review quality assurance policies. 

Foster a culture of continuous improvement within the organisation. 

About The Candidate

What skills are we are looking for?
 
  • We are seeking in individual from a recruitment or workforce management focussed organisation with proven experience of capturing and analysing business requirements and writing business processes and policies. 
  • You will also have experience of creating and implementing governance frameworks.
  • You will have a deep level of understanding around data and process optimisation, together with the ability to build deep sustainable relationships and to inspire individuals to follow better ways of working. 
  • You will possess a continuous improvement mind-set, always evaluating approaches against internal requirements and external best practice to identify areas for improvement.
We offer hybrid working for this position, meaning you’ll mainly work from home. However, your contractual base will be the closest office to you - Hemel Hempstead, London or Leeds and you may need to visit the office occasionally for team meetings.

About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Values Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:
  • To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
  • To proactively embed the EDI agenda, in a meaningful way, in all that it does 
  • To ensure we create a psychological safe environment in which everyone can thrive and be at their best 
 
We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
 
 
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