All Locations
Hemel Hempstead, Hybrid/Remote, London
Vacancy ID:
4840
Position
Customer Service
Advertising Salary
£70,000 per annum, with some flexibility depending on experience.
Vacancy Type
Permanent

About The Role

We’re looking for a confident, strategic leader to join us as Head of Workforce Services—a role that offers real scope to make a difference across our NHS Trust partnerships across the following regions: 

The Regional Head of Workforce will provide strategic and operational leadership across a portfolio of healthcare workforce solutions contracts within the South East region. Responsible for leading client services teams, the role will ensure exceptional service delivery, client retention, workforce performance, and commercial growth across a complex portfolio of NHS and healthcare clients.

The postholder will lead high-performing teams through a compassionate, inclusive, and accountable leadership style, while building trusted relationships with senior client stakeholders. They will oversee operational performance, financial management, contract delivery, escalation management, workforce planning activity, and the identification of growth opportunities within existing and prospective client accounts.

Working closely with internal and external stakeholders, the Regional Head of Workforce will use data, market insight, and workforce expertise to shape service development, improve outcomes, and support the long-term success of client partnerships

The role will involve a regular on-site presence, with the opportunity to work on-site approximately three days per week.

 Responsibilities include:

  • Proven people leader with strong emotional intelligence, empathy, and resilience.
  • Ability to lead through complexity and change.
  • Comfortable managing difficult conversations and performance challenges.
  • Strong coaching and development mindset.
  • Creates a culture of accountability, engagement, and continuous improvement.

Workforce Expertise

  • Significant experience within healthcare workforce solutions.
  • Strong preference for experience in:
    • Staff Bank
    • Managed Service Programmes (MSP)
    • Temporary staffing/workforce solutions
  • Understanding of NHS workforce challenges and priorities.
 
Client & Commercial Management
  • Confident operating in client-facing environments.
  • Able to engage effectively with stakeholders from operational teams through to Board-level executives.
  • Experienced in managing contractual discussions, performance reviews, and escalations.
  • Comfortable discussing:
    • Budgets
    • Financial performance
    • Forecasting and reforecasting
    • Commercial contract performance

Business Growth

  • Experience identifying and delivering growth opportunities.
  • Ability to develop and execute account plans.
  • Track record in:
    • Contract retention
    • Organic growth
    • Service expansion
    • New business opportunities
  • Commercially focused while maintaining strong client relationships.

Data & Performance

  • Strong analytical capability.
  • Comfortable interpreting trends and performance data.
  • Uses insight to drive service improvements and decision making.
  • Experience managing targets, KPIs, and operational performance metrics
 

About The Candidate

 To be successful you will need:
 

  • Proven experience in a senior leadership role within healthcare workforce solutions, ideally across NHS Staff Banks, Managed Service Programmes (MSP) or temporary staffing.

  • Strong commercial acumen, with experience managing budgets, financial performance, forecasting and delivering business growth.

  • A track record of leading high-performing teams, developing people and fostering a culture of accountability, engagement and continuous improvement.

  • The ability to drive operational excellence, manage complex contracts and deliver challenging KPIs and service objectives.

  • Experience building and maintaining trusted relationships with senior stakeholders, including client executives, managing contractual discussions and resolving escalations.

  • A strategic and proactive approach to identifying opportunities for contract retention, service development and organic growth.

  • Strong analytical and decision-making skills, using workforce data and performance insights to improve service delivery and outcomes.

  • Experience leading change and implementing improvements in a fast-paced and evolving environment.

  • A resilient, inclusive and values-led leadership style, with a genuine commitment to equality, diversity and delivering excellent client service.

About Us

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
  • A commitment to talent management & development
  • Values Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
  • Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
  • Life Assurance
  • Group Income Protection
  • Wellbeing Programme
  • Employee Assistance Programme
  • Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the  Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:
 
  • To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
  • To proactively embed the EDI agenda, in a meaningful way, in all that it does 
  • To create a psychologically safe environment in which everyone can thrive and be at their best 
  • To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.
 
We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
 
 
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