Location
Trust Based
Vacancy:
1925
Position
Customer Service
Advertising Salary
£28,700 - £36,000 per annum
Careers Site Advertising End Date
26 Oct 2021
Vacancy Type
Permanent
About The Role
Do you like to build to build positive relationships with senior stakeholders?
 

Come and join our ever growing and dynamic team within Doctors Direct and make a real difference to your clients, doctors and colleagues.  Supported by a team of dedicated, knowledgeable doctors specialists this role provides variety and scope to develop and learn, whilst allowing autonomy within your client base and team. 

The successful candidate will:

  • Work as a Client Operations Lead with direct line management of a team of Trust Services Partners within Doctors Direct, which forms part of NHS Professionals service offering. 
  • Provide tactical, hands-on support and be a main point of contact for the Doctors Direct offering to your team, the client, doctors and internal stakeholders.
  • Be a key contact for operational service and delivery projects both internally and for your clients, working closely with your team to provide our Trust’s with relevant reporting, data and analysis to align with their wider workforce objectives. 
  • Support the Head of Client Operations with strategy, innovation and operational delivery working with peers and colleagues to be proactive to our clients ever changing requirements.
  • Play an active role in the client service development as well as improvement and enhancement activity linked to the growth of our overall doctors provision.
Location: Trust Based with National Travel

Please note - This role will require national travel

About The Candidate

The successful candidate will have:

  • Experience working within medical staffing provision and NHS Trust’s or equivalent.
  • Be educated to degree level or equivalent level of experience of working at a similar level in this area.
  • Have an awareness and curiosity of problems taking them back to the route cause for service improvements using creative and critical thinking, including but not limited to exceptional attention to detail and a flexible approach to changing business needs.
About Us
NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS.  We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community. 

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a ‘One NHSP’ team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

 

Pay on Appointment (Internal)

  1. Moves within the same band do not attract a pay increase
  2. The salary change where an individual is being promoted to a higher band should be a move to the pay range minimum. If this increase would result in a pay rise of more than 10% the expectation is that this is spread over a period of around 6 months. If a salary increase to the bottom of the band would result in an increase of less than 5%, a 5% increase will usually be applied.

Other jobs like this

Location
Trust Based
Vacancy:
1925
Position
Customer Service
Advertising Salary
£28,700 - £36,000 per annum
Careers Site Advertising End Date
26 Oct 2021
Vacancy Type
Permanent
Location
Trust Based
Vacancy:
2037
Position
Recruitment
Advertising Salary
L1 £18,000 - £22,500
Vacancy Type
Permanent
Location
Hemel Hempstead or Tingley or Homebased
Vacancy:
1950
Position
Customer Service
Careers Site Advertising End Date
31 Oct 2021
Vacancy Type
Permanent