Employee Services Administrator

Do you have good people skills and a can-do attitude?
Are you looking to develop these skills to make a difference to a new employee’s onboarding experience?

NHS Professionals has an exciting role available for an Employee Services Administrator to join the Employee Services team, located in Hemel Hempstead, but with the opportunity to work from home 2-3 days per week. The role will be varied, with a mixture of onboarding duties and some payroll related tasks (previous experience in payroll is not essential as the systems can be taught)

Reporting into the Senior HR Advisor, the successful candidate will ideally have an interest in Human Resources, but most importantly will have the attitude to provide a compelling employee journey for new employees joining NHS Professionals.

Skills/Responsibilities:

You will be joining a dedicated Employee Services Team, with the purpose to provide effective and efficient confidential, comprehensive administrative support to the corporate functions of the business.

The main responsibilities are

• Onboarding new hires and leavers processes and associated admin
• Manage the support desk inbox; responding to queries as appropriate or escalating where needed
• Supporting the payroll team with confidential HR and pay related queries
• Respond to telephone, voicemail and email messages in a timely manner
• HR system management and data base reporting
• Employee relations administration
• Manage HR communications and escalate where appropriate to line managers
• Onboarding new joiners from offer stage through to payroll ensuring candidate experience is prioritised and providing regular communication with candidates and hiring managers
• Ensures the correct authorisation has been obtained for all pay requests in line with operational procedures
• Process DBS applications for candidates as required
• Assist in providing advice and guidance on standard HR policies and procedures, terms and conditions of employment to managers and employees

To be successful in the role, you will need to demonstrate the following

• Educated to GCSE level (or equivalent) English and Maths
• Demonstrable HR or similar administrative experience, working in a fast-paced environment and with high volume
• Ability to effectively plan and prioritise workload to ensure timescales are met
• Strong attention to detail and ability to work consistently and accurately under pressure
• Ability to work flexibly and manage tasks simultaneously
• Approachable, professional manner with clear communication skills both verbal and written with the ability to deal with a range of enquires by phone, letter and email
• Good IT skills in MS Word, Excel, Outlook and preferable previous experience of using HR or payroll systems
• Strong attention to detail with experience of maintaining accurate and confidential employee records and documentation

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Star of the Month! -  Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.